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Common Rental FAQs

Have Questions About Our Secure and Reliable Self-Storage Facilities?

Look no further, my friend! At Affordable Storage Guys, we’ve got your back and are here to help. From common inquiries to the not-so-typical, we’ve compiled a list of FAQs to provide you with all the answers you need.

We offer a range of unit sizes to cater to different needs, starting from small closet-sized units to larger warehouse-style spaces. Our friendly staff can help you determine the best size for your belongings.

Indeed we do! It’s our pleasure to be able to offer a 10% Military discount to our veterans and our active duty military. To apply for this discount you will have to call our facility directly to rent a unit instead of going through our online rental process.

We offer a student discount of 10% at a few of our other storage locations. You must call your desired location and they will give you all the important details and answer any questions you may have. 

Unfortunately special rates or discounts are not offered to customers looking for long-term storage solutions. To take advantage of our other specials such as military, fire-fighters, students, or move-in discounts, please call the office to rent a unit during regular business hours. Discounts are subject to location as each of our facilities run discounts at different times. ALL facilities offer the military and first responder discount year round.

We do offer boat and RV storage at many of our storage locations! If you are looking for boat storage or RV storage you can search for a location near you on our website. Many of our storage locations are designed to accommodate these larger vehicles and ensure their safety and protection.

Yes. We provide 24/7 access to our storage units. You can conveniently access your belongings whenever it suits your schedule.

We  offer this service at many of our locations. We have a wide selection of packaging supplies available for purchase at these facilities. From boxes and tape to bubble wrap and locks, we’ve got you covered.

Absolutely. Our facilities are equipped with top-notch security video surveillance and well-lit areas to ensure the safety of your belongings. We also require insurance that would cover your items in the unlikely event of having your belonging tampered with.

Yes, we understand your storage needs may change over time. We offer the flexibility to transfer to a different-sized unit within our facility based on availability. The additional unit would be added onto the tenant account as a second unit (customer would be required to pay for the second unit). Once the transition from unit to unit is complete, we will prorate the move out unit as a credit on the account.

You can make a payment online or we offer various other payment options, including Uhaul payment portals, automatic monthly billing, or in-person payment at our office. Choose the method that works best for you!

If you accidentally leave an item behind, please notify us as soon as possible. We’ll do our best to assist you in retrieving the item, but please note that it’s always recommended to thoroughly check your unit before moving out.

Yes. You can reserve a storage unit in advance to secure the availability of the desired unit size. Contact us to check availability and make a reservation or check for availability online.

While we have few restrictions, there are some items that are prohibited for safety or legal reasons. These typically include hazardous materials, flammables, perishables, and live animals. Please refer to our rental guidelines for a comprehensive list.

Absolutely! At Affordable Storage Guys, we prioritize the safety and protection of your stored belongings. As part of our rental lease agreement, we require all tenants to have insurance coverage for the goods stored with us. We highly recommend SAFESTOR insurance, which provides comprehensive coverage and peace of mind. Ensuring that your belongings are insured not only safeguards your valuable possessions but also provides an added layer of protection against unforeseen circumstances. Your trust and satisfaction are of utmost importance to us, and we strive to provide you with a secure and worry-free storage experience.

Yes, you can authorize other individuals to access your storage unit. Please provide their information and ensure they abide by our facility rules and regulations. 

We understand circumstances can arise. Please communicate with our staff if you anticipate difficulty making a payment. Rent is due on the first day of each month. For your convenience, we offer a five-day grace period. On the sixth day, if we have not received your payment, a $20 late fee will be applied to your account and access to your unit will be denied until your account returns to a $0 balance. Based on storage lien laws, rental units that go unpaid will be submitted to go to auction and the belongings will become forfeit.

Yes. Subject to availability, you can upgrade to a larger storage unit if your storage needs increase. Our staff will assist you in finding an appropriate unit and facilitating the transition.

We require a month-to-month rental period at minimum, to ensure a cost-effective storage solution. Pro-rated rents are offered until the fifth day of the month.

Depending on availability, you may request to change your storage unit within the facility. Please consult our staff to explore the possibilities.

It’s important to pack and prepare your items appropriately for storage to maintain their condition. We provide storage tips and recommendations to help ensure the safety and longevity of your belongings.

We greatly value your feedback and want to ensure your experience with Affordable Storage Guys is the best it can be. To leave a review, we provide multiple channels for your convenience. You can leave a review on popular online review platforms such as Google, Yelp, or our Facebook Page. Simply search for “Affordable Storage Guys” and the location of your storage unit on Google.

At Affordable Storage Guys, we take pride in providing exceptional customer service, secure facilities, competitive pricing, and a wide range of storage options to meet various needs. Our commitment to your satisfaction sets us apart in the industry. Trust us with your storage solution needs today!

Yes, many of our facility locations offer climate controlled units.

For your convenience, ASG offers a variety of options to rent a storage unit including online, website, and in-person rentals at select locations. Customers are required to provide a valid photo ID at move-in. In addition, we require insurance on all items being stored with us, we offer SafeStor as an option to satisfy this requirement. For storage of motor vehicles, customers are required to provide proof of ownership, such as a registration or title, and proof of insurance.

We greatly value your feedback and want to ensure your experience with Affordable Storage Guys is the best it can be. Visit this link to contact us via email or call our main office at (270) 297-4531.

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